RENTAL PERIOD
Prices quoted are for a one-period charge. Depending on availability, you are welcome to pick up your items the day before and return them the day after your event. Weekend rentals are typically from Friday to Monday with no additional rental fees. If you wish to rent items over an extended period of time, please call our office for special rates.
Charges are based upon time out, whether used or not, so please make selections carefully.
Responsibility for the equipment remains with the customer from the time of receipt to the time of return. Please ensure equipment is secure when not in use and protected from the weather.
If you require special services or rental items you do not see listed in the price list, simply contact a customer service associate. We are constantly adding new rental items to our inventory and may have what you are looking for.
For pricing information, please see our Price List.
RESERVATIONS
We recommend making your original reservation as early as possible, with at least two weeks advance notice, with the idea that you can finalize your numbers the week prior to your event. Please allow more time for weddings and large events.
A deposit is required before a reservation is confirmed. We require a 50% deposit for all reservations or a Visa or MasterCard number may be given in lieu of a cash or check deposit. Your deposit is not refundable unless notice is given at least one week prior to scheduled pick-up or delivery time.
PAYMENT
Rental fees are due 1 week in advance for deliveries or at the time of receipt for in store pick-ups. We accept cash, check, and Visa or MasterCard for payment.
CANCELLATION POLICY
Changes or cancellations must be made 1 week prior to the delivery or scheduled will call date. Your deposit will be forfeited if less than seven days notice is given. You will not be charged for items cancelled more than 7 days prior to the delivery or will call date. Specialty items must be cancelled at least 10 days prior to delivery or will call or there will be a 100% cancellation fee.
Because all reserved equipment is prepared, staged and packed, a 100% restocking fee will apply to items cancelled on the day of delivery or will call.
RETURNS
Dinnerware, Flatware, and Glassware are sent out carefully cleaned, counted, and wrapped. In turn, they must be returned rinsed and free of food and in their original containers to avoid extra charges. Silver items must not be put through a dishwasher. Barbecues must be cool and emptied of briquettes and ash.
A cleaning fee of 50% of the rental may be assessed on all items not meeting the above conditions.
LINENS
Table linen is ready to use. Linens must be returned in good condition, not laundered, but free of rips, burns, and excessive soil. Linen should be refuse-free and air dried to prevent staining and mildew. Wet or damp linen should not be bagged. If stains cannot be removed or there is other obvious damage, the charge will be the replacement cost, except as noted under damage waiver.
OPTIONAL DAMAGE WAIVER
If damage of rental equipment occurs, we will waive all charges (parts and labor) for the repairs to the equipment, or 75% of the replacement cost of linens. A 10% charge will be added to cover this service. China, plastic, glassware, market umbrellas, tents and canopies and other items as noted, are excluded.
A fee (equal to 10% of the applicable rental items) will be added to your order to cover the damage waiver service. If the damage waiver is declined, full replacement cost of the damaged item will be charged.
DELIVERY SERVICE
Delivery and pick-up service is available within the San Francisco Bay Area. The delivery charge varies with location. Standard deliveries are to street level and within our business hours. Additional charges will incur for sites that are not easily accessible to our delivery trucks.
Labor fees will be charged for deliveries other than street level, including flights of stairs, any special or long carries, and setup and breakdown. After-hours pick up or deliveries are available for an additional cost. Prior arrangements for other than standard service need to be made at the time the reservation is made.
We make every effort to assure an accurate count of the equipment you rent from us. When we deliver the equipment, you should check our count against the contract. If you are not present at the time of delivery, check over your order and call us if there are any discrepancies. You will be responsible for any discrepancies in the count at the time the equipment is returned to us.
Tables and chairs should be stacked in the manner in which they were delivered. All china, glassware, flatware, etc., should be rinsed, refuse-free and replaced in their delivery containers.
Responsibility for all rental equipment remains with the customer from the time of receipt to the time of return. Please ensure equipment is secure when not in use and protected from the weather.
NO REFUNDS ON UNUSED EQUIPMENT
PRICES SUBJECT TO CHANGE WITHOUT NOTICE